if its a manufactuer problem, its not thiers.

Call PMI...your local store/field wont do anything.

"Nick W." <nosp@m.com> wrote in message
news:8sCcnQPugZy1frqiXTWJjw@comcast.com...
> This was originally going to be a reply to the "how often do you play"
> thread, but I'm very frustrated with these goons right now, So I thought
> I'd just put it out here...
>
>
> I haven't played in over a month thanks to the kind folks at Outdoor
> Adventures in MD. They sold me a piranha w/ a e-force that broke the
second
> time I used it. It's obviously a manufacturer defect with the electronics
> but they won't replace it, and even after being given explicit examples
of
> what the symptoms are and how to recreate them, still denied initially
> there was even anything wrong!!!!
>
> When I finally convinced them it wasn't user error and there was a real
> problem, they insisted on sending it out to PMI which I was told could
take
> up to 2 weeks, I wasn't happy about it but I figured I would just let them
> go through the proper channels.....It's been a month now and whenever I
call
> for an update they say "oh I'll check on it and call you back" Sometimes
> they take my name and phone number (or at least pretend to) and I NEVER
hear
> back from them (0 fer 4)! Then when I call and actually press for an
update
> they act like I'm a nuisance, or like I should already KNOW the entire
> process and TRUST in their half assed blow-offs they call explanations,
> which usually go something like "Nah, we haven't received anything from
> PMI, they still have it..call back in a few days". I'm sorry but if it's
> only supposed to take 2 weeks and it's been a month THERE MIGHT BE A
FUCKING
> PROBLEM! But they're unwilling to investigate and get me a real answer. I
> hate having to battle with customer service and I don't have the time to
> squabble over something like this. At the rate this is going though,
summer
> will be fucking over before I get my "new" gun back!
>
> I originally thought the store was awesome, but now it looks like it's
run
> by a bunch of lazy elitist 30 yr olds who don't feel that my $180 purchase
> is really worth the effort of offering real customer service....Which is
too
> bad b/c I was considering using my Coast Guard signing bonus on a shopping
> spree there..but NOT ANYMORE!
>
>
> OTOH I do have my old spyder that I usually loan out during games, I
guess
> I could use that again...Just sucks to spend money and have nothing to
show
> for it....
>
> -Nick
>
>
>

> if its a manufactuer problem, its not thiers.

1.OA is supposed to be an authorized service center....they couldn't fix the
problem and they don't want to give me an exchange, and the "service" I'm
getting sucks.

2. I bought it from them, not directly from the manufacturer. I think they
should've taken the barely-used defective gun back and exchanged it for a
new one. I don't know any other retailers who won't exchange defective
items within 30 days.

3. If they can't handle their business then they should tell me off the jump
I have to call PMI directly and then give me a contact number.

> Call PMI...your local store/field wont do anything.
Once again, They advertise they're an authorized service center which leads
me to believe any problems with the gun will be handled there, And if THEY
shipped it out to PMI then I'd like to think THEY can tell me what the
status of it is OR direct me to the proper place....not promise a callback
that will never happen.



"Michael Hughes" <dapaintschmuck**IZASEXYBEAST**@rcn.com> wrote in message
news:bg8oj1$2hm$1@bob.news.rcn.net...
> if its a manufactuer problem, its not thiers.
>
> Call PMI...your local store/field wont do anything.
>
> "Nick W." <nosp@m.com> wrote in message
> news:8sCcnQPugZy1frqiXTWJjw@comcast.com...
> > This was originally going to be a reply to the "how often do you play"
> > thread, but I'm very frustrated with these goons right now, So I
thought
> > I'd just put it out here...
> >
> >
> > I haven't played in over a month thanks to the kind folks at Outdoor
> > Adventures in MD. They sold me a piranha w/ a e-force that broke the
> second
> > time I used it. It's obviously a manufacturer defect with the
electronics
> > but they won't replace it, and even after being given explicit examples
> of
> > what the symptoms are and how to recreate them, still denied initially
> > there was even anything wrong!!!!
> >
> > When I finally convinced them it wasn't user error and there was a real
> > problem, they insisted on sending it out to PMI which I was told could
> take
> > up to 2 weeks, I wasn't happy about it but I figured I would just let
them
> > go through the proper channels.....It's been a month now and whenever I
> call
> > for an update they say "oh I'll check on it and call you back"
Sometimes
> > they take my name and phone number (or at least pretend to) and I NEVER
> hear
> > back from them (0 fer 4)! Then when I call and actually press for an
> update
> > they act like I'm a nuisance, or like I should already KNOW the entire
> > process and TRUST in their half assed blow-offs they call explanations,
> > which usually go something like "Nah, we haven't received anything from
> > PMI, they still have it..call back in a few days". I'm sorry but if
it's
> > only supposed to take 2 weeks and it's been a month THERE MIGHT BE A
> FUCKING
> > PROBLEM! But they're unwilling to investigate and get me a real answer.
I
> > hate having to battle with customer service and I don't have the time to
> > squabble over something like this. At the rate this is going though,
> summer
> > will be fucking over before I get my "new" gun back!
> >
> > I originally thought the store was awesome, but now it looks like it's
> run
> > by a bunch of lazy elitist 30 yr olds who don't feel that my $180
purchase
> > is really worth the effort of offering real customer service....Which is
> too
> > bad b/c I was considering using my Coast Guard signing bonus on a
shopping
> > spree there..but NOT ANYMORE!
> >
> >
> > OTOH I do have my old spyder that I usually loan out during games, I
> guess
> > I could use that again...Just sucks to spend money and have nothing to
> show
> > for it....
> >
> > -Nick
> >
> >
> >
>
>